Building the Abstraction With Customer Driven Organizations
April 23, 2006
Recently Joel Spolsky published an article entitled The Development Abstraction Layer where he describes the need for management to create an abstraction layer between developers and the infrastructure required to develop. I also recently heard an interesting anecdote about how difficult it can be to get work done when you're held back by Byzantine organizational rules (ex. yes, we agree you need that XYZ to get your job done and it doesn't cost us anything to do it, but we can't do it because the proper procedure is to wait until...). That got me thinking that in order to make Spolsky's abstraction layer concept work management and IT (to name two) need to behave as customer driven organizations instead of operations driven organizations. In other words, help me do my job instead of telling the rule that prevents me from doing my job.
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